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Comment by wsh

For Deming’s own ideas, such as the 14 Points, see his book Out of the Crisis (1986), reprinted by MIT Press.

For the practical application of control charts and other techniques (due originally to Shewhart and others), see the Statistical Quality Control Handbook (Western Electric, 1958) or, for a more up-to-date treatment, the NIST/SEMATCH e-Handbook of Statistical Methods:

https://www.itl.nist.gov/div898/handbook/index.htm

parent wsh 4 years ago

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