I think the point is that there’s a human on the other side too, not faceless corporation.
Rhetorically, the story works just as well if it’s a scary-looking guy in a biker jacket, helping his sister open a ballet studio, or someone clad head-to-toe in Rangers’ gear.
Rhetorically, the story works just as well if it’s a scary-looking guy in a biker jacket, helping his sister open a ballet studio, or someone clad head-to-toe in Rangers’ gear.