Comment by ill0gicity

Most impactful? Wrote a Slack chatbot that allowed on-call operations engineers to leave their laptops in their cars. The bot could help investigate, diagnose, troubleshoot, and resolve issues ranging from single-site slowness to service outages. It talked to databases, CDNs, caching layers, logging infrastructure, servers, load-balancers, and routers. Access was controlled using a tree permission scheme with user and group permissions. Informational commands were generally left open to all engineers and actions were tightly controlled.