I don't understand why companies are building customer communities on Slack or Discord.
I kind of get it for consumer brands where there is a natural passion around the topic/product, but the last thing I want to be invited to as a B2B customer is a Slack or Discord group.
Who has the time to figure out the channel structure and community rules/conventions, get even more notifications, scroll through endless chat threads, etc. just to stay up to date or share feedback about a B2B product?
Am I just an oddball and don't get it? HN please help me figure out what I'm missing because I keep getting invited to Discord customer communities for B2B SaaS products and I just have zero desire to join, ever...
I kind of get it for consumer brands where there is a natural passion around the topic/product, but the last thing I want to be invited to as a B2B customer is a Slack or Discord group.
Who has the time to figure out the channel structure and community rules/conventions, get even more notifications, scroll through endless chat threads, etc. just to stay up to date or share feedback about a B2B product?
Am I just an oddball and don't get it? HN please help me figure out what I'm missing because I keep getting invited to Discord customer communities for B2B SaaS products and I just have zero desire to join, ever...