This system could work for any chatops style of work (Slack, Teams, GChat), incl. within the company where team A supports teams B-Z. The plethora of unmanaged threads is like a parasite and team A does not realize how much support work they really do as chat threads are just threads with 0 stats. Being able to mark ongoing/finished/stalled threads and create tickets/new issues out of these is highly valuable for managers of chat-support teams.
This system could work for any chatops style of work (Slack, Teams, GChat), incl. within the company where team A supports teams B-Z. The plethora of unmanaged threads is like a parasite and team A does not realize how much support work they really do as chat threads are just threads with 0 stats. Being able to mark ongoing/finished/stalled threads and create tickets/new issues out of these is highly valuable for managers of chat-support teams.