Plex lost their best users by missing the point of self hosting entirely. Nobody wants to deal with third party downtime, even if it is rare and intermittent.
I think most products go through phases like this. Plex has some diehards that have stuck around (I think it's just buyers remorse for the Plex pass) but I think they are at a 5th or 6th tier of "customer" at this point, seeing the continuous churn spiral they are fighting.
I think most products go through phases like this. Plex has some diehards that have stuck around (I think it's just buyers remorse for the Plex pass) but I think they are at a 5th or 6th tier of "customer" at this point, seeing the continuous churn spiral they are fighting.