Can confirm, also very dissapointed with Auth0. We have been happily using Auth0 for years within their self-service license tier. Unfortunately we are now in the process of migrating away from Auth0 on short notice.
We never hit 10k MAU, but according to their sales people you can't have multiple tenants without an enterprise license, even though that is not mentioned anywhere in the docs. We have been using them in good faith, however they will not shy away from aggressive sales tactics and threatening to 'de-provision' you if you do not commit to a very expensive license.
We never hit 10k MAU, but according to their sales people you can't have multiple tenants without an enterprise license, even though that is not mentioned anywhere in the docs. We have been using them in good faith, however they will not shy away from aggressive sales tactics and threatening to 'de-provision' you if you do not commit to a very expensive license.