So if you lose your phone, forget your phone, if you don't have any battery, or if you have any internet issue, you can't order.
You cannot have the whole menu in front of you, you have to scroll and change sections. If it's cold, you can't order without talking your gloves off, if it's sunny, you better have a very bright phone or the menu will be unreadable.
As everything in China, you cannot pay without being electronically tracked, and you can't give a tip without going through a system that will likely take a cut. I will refrain to reach the Godwin point here since I assume it's been debated ad nausaum.
And of course, if something is not on the menu, you can't order it.
As usually with systems that are 100% digital, it gives you zero margin of maneuver outside of the happy path.
I don't want every restaurant to turn into a Mac Donald. If I want Mac Donald's, I go there.
You cannot have the whole menu in front of you, you have to scroll and change sections. If it's cold, you can't order without talking your gloves off, if it's sunny, you better have a very bright phone or the menu will be unreadable.
As everything in China, you cannot pay without being electronically tracked, and you can't give a tip without going through a system that will likely take a cut. I will refrain to reach the Godwin point here since I assume it's been debated ad nausaum.
And of course, if something is not on the menu, you can't order it.
As usually with systems that are 100% digital, it gives you zero margin of maneuver outside of the happy path.
I don't want every restaurant to turn into a Mac Donald. If I want Mac Donald's, I go there.