Every engineering-minded founder/CEO will come up with this idea once in their career, get badly burned, and quickly realize why roles like customer success exist.
Having developers answer support tickets and follow up on leads is a terrible use of their time (especially considering how much you are paying them) and they will be terrible at it. In the worst case they will piss off customers and actually harm your business.
Imagine if the situation was flipped, and your CEO went "sales reps need to understand engineering complexity, so from now on they will each have to fix 10 bugs a month."
If there are problems with bug & feature prioritization, customer satisfaction or the product feedback loop, focus on fixing them the right way (and involving the right roles) instead of taking shortcuts.
Having developers answer support tickets and follow up on leads is a terrible use of their time (especially considering how much you are paying them) and they will be terrible at it. In the worst case they will piss off customers and actually harm your business.
Imagine if the situation was flipped, and your CEO went "sales reps need to understand engineering complexity, so from now on they will each have to fix 10 bugs a month."
If there are problems with bug & feature prioritization, customer satisfaction or the product feedback loop, focus on fixing them the right way (and involving the right roles) instead of taking shortcuts.