I've completely sworn off third-party booking services. They never know what's going on and when anything goes wrong they just tell you they can't help you. Then the place tells you that they can't help you because you didn't book through them and they just point fingers at each other.
Better to book directly from whatever hotel / airline / whatever you want to use. Whatever savings you might get is not worth it and a lot of times hotels appreciate direct bookings and they're cheaper anyway.
Better to book directly from whatever hotel / airline / whatever you want to use. Whatever savings you might get is not worth it and a lot of times hotels appreciate direct bookings and they're cheaper anyway.