Our travel agent is an individual with a reputation. An app is not. An app is self-service and self-service is no service.
When travel agents were unable to get us something affordable in Paris, we attempted to solve it ourselves with an app. The experience was so bad I refuse to travel to Paris ever again, and now we only ever book through agents. My fault? Maybe. Enabled by a faceless marketplace that doesn't give a crap? Absolutely.
If a travel agent goes "Yeah, you probably don't want to do that" even ONCE while you're sorting out your travel plans, they just paid for themselves.
When travel agents were unable to get us something affordable in Paris, we attempted to solve it ourselves with an app. The experience was so bad I refuse to travel to Paris ever again, and now we only ever book through agents. My fault? Maybe. Enabled by a faceless marketplace that doesn't give a crap? Absolutely.
If a travel agent goes "Yeah, you probably don't want to do that" even ONCE while you're sorting out your travel plans, they just paid for themselves.