>We sold a cheap van in the company name. I was 100% straightforward about this with Stripe. I would happily reverse the charge and reprocess it through our primary processor. The customer would also be willing. We have all the paperwork to prove the sale and a signed credit authorization. Stripe has asked us for 0 documents pertaining to the sale.
>On top of being out this money, we have to remit sales tax to the state for this sale. It's not a truckload of money but it's enough to make a small business owner throw his head in his hands
If we are taking him at face value that he sold a van, should we also take him at face value that he would be happy to reverse the transaction to his customer and that Stripe is holding his funds hostage and is impossible to get a resolution from?
>We sold a cheap van in the company name. I was 100% straightforward about this with Stripe. I would happily reverse the charge and reprocess it through our primary processor. The customer would also be willing. We have all the paperwork to prove the sale and a signed credit authorization. Stripe has asked us for 0 documents pertaining to the sale.
>On top of being out this money, we have to remit sales tax to the state for this sale. It's not a truckload of money but it's enough to make a small business owner throw his head in his hands
If we are taking him at face value that he sold a van, should we also take him at face value that he would be happy to reverse the transaction to his customer and that Stripe is holding his funds hostage and is impossible to get a resolution from?