Comment by galonk

AA sounds like a horrible company. They had a design legacy from when their logo and identity were designed by Massimo Vignelli, but they threw it away and didn't seem to have any concept of its value. Their website has terrible design and usability. When a blogger posted an article about how bad it was, one of the designers at AA reached out anonymously and said they understood his criticisms and that they were working to make the site better. AA searched their mail servers to find that employee and fired them for... caring, I guess?