Classic. Someone gets a lower-level customer service rep on twitter to make a statement based on incorrect and incomplete information about Airtags in compliance with regulation.
Media blows it up into this insane thing, that Lufthansa is evil, and doesn't want you to track your bags, so they can lose it with no repercussions.
Lufthansa clarifies things (once again, in line with law) - and then the media uses works like "face plant", "baffling" and "awkward". Assigning emotional context that ridicules Lufthansa.
This plays out all the time with the media and is a huge part of the reason why confidence in the media is at a all time low.
Media blows it up into this insane thing, that Lufthansa is evil, and doesn't want you to track your bags, so they can lose it with no repercussions.
Lufthansa clarifies things (once again, in line with law) - and then the media uses works like "face plant", "baffling" and "awkward". Assigning emotional context that ridicules Lufthansa.
This plays out all the time with the media and is a huge part of the reason why confidence in the media is at a all time low.