It's not particularly surprising. Apple has a much better reputation at customer service than Google does – they have actual stores you can walk into.
Now I'm not sure whether they can help you unlock your Apple ID if you prove to them that you're the owner of the account, but I can at least visualize Apple having the scale to do that.
Google on the other hand has a horrendous reputation for locking out people out of their accounts totally and permanently. Of course everyone has concerns about handing all your account login responsibilities to a company with such terrible customer service.
Now I'm not sure whether they can help you unlock your Apple ID if you prove to them that you're the owner of the account, but I can at least visualize Apple having the scale to do that.
Google on the other hand has a horrendous reputation for locking out people out of their accounts totally and permanently. Of course everyone has concerns about handing all your account login responsibilities to a company with such terrible customer service.