There's an episode near the end of The West Wing where it's C. J. Cregg's first day as Chief of Staff. Of course, this same day, a national security emergency has arisen involving weapons-grade plutonium. The whole day goes by, with C. J. increasingly frustrated as the Secretaries of Defense, State, and Energy all pass the buck on the crisis.
The President is able to nudge C. J. to put together a tiger team. With a few words, he has resolved the crisis.
Until I saw this, I never understood corporate structures. Why are reporting lines structured so customers can languish until the CEO barks an order to address? But during a normal day-to-day, the top executive needs stability. Anyone incentivized and empowered to single-handedly address problems is also-by definition-someone who wields immense political power. So departments are set up. The implicit standing order is "maintain stability." And whenever process actually needs to change, the top executive routes around the communication chains he has established.
The President is able to nudge C. J. to put together a tiger team. With a few words, he has resolved the crisis.
Until I saw this, I never understood corporate structures. Why are reporting lines structured so customers can languish until the CEO barks an order to address? But during a normal day-to-day, the top executive needs stability. Anyone incentivized and empowered to single-handedly address problems is also-by definition-someone who wields immense political power. So departments are set up. The implicit standing order is "maintain stability." And whenever process actually needs to change, the top executive routes around the communication chains he has established.