Stripe always had good ways of contacting them outside of the normal support channels.
I think it's be closed now, but Stripe used to offer support via Stripe, and it used to be actual engineers at Stripe who answered, instead of clueless customer support agents who after 3-4 back and forwards actually forwarded you to a proper engineer.
I remember many times companies I worked for tried to get help with various things and I always managed to get the problem figured out after 10-20 minutes by just using the IRC channel instead of writing the customer support. Felt like a super power.
I think it's be closed now, but Stripe used to offer support via Stripe, and it used to be actual engineers at Stripe who answered, instead of clueless customer support agents who after 3-4 back and forwards actually forwarded you to a proper engineer.
I remember many times companies I worked for tried to get help with various things and I always managed to get the problem figured out after 10-20 minutes by just using the IRC channel instead of writing the customer support. Felt like a super power.