They're recorded to improve process to deliver a better buying journey, improve products etc etc.
We use them (transcripts) to power our platform so we collect the customers voice and make it reportable to deliver into the CRM. Multiple usecases like product improvements, business strategy and understand WHY you're winning deals.
Tools like gong/chorus etc are great for coaching, recommend them highly.
We use them (transcripts) to power our platform so we collect the customers voice and make it reportable to deliver into the CRM. Multiple usecases like product improvements, business strategy and understand WHY you're winning deals.
Tools like gong/chorus etc are great for coaching, recommend them highly.