> In most sales orgs, calls are being recorded by Zoom,
> Gong or Chorus. To my surprise these calls are littered
> with countless discussions of health.
IMHO that sales calls are recorded is the bigger issue. People talk about their health in video chat because they feel it's a private conversation. I wouldn't shame people for talking about private matters but rather question why 1000 sales calls were (long-term?) recorded and transcribed.
IMHO that sales calls are recorded is the bigger issue. People talk about their health in video chat because they feel it's a private conversation. I wouldn't shame people for talking about private matters but rather question why 1000 sales calls were (long-term?) recorded and transcribed.