Having been an Enterprise SE in the past, I love any data about sales and the process.
Do you have data that shows whether 'letting the customer talk' produces more wins? Or faster wins? The consensus seems to be 'customer talking' is better, probably because that shows the customer is more engaged.
This and support calls should be inputs into product, but I'd guess both inputs are ignored.
Do you have data that shows whether 'letting the customer talk' produces more wins? Or faster wins? The consensus seems to be 'customer talking' is better, probably because that shows the customer is more engaged.
This and support calls should be inputs into product, but I'd guess both inputs are ignored.