I had several experiences with Nintendo customer service from the NES timeframe through the GameCube timeframe and every single one was amazing, legendary even.
I don't know if they're still like that, but, the past, apparent "severity" of their mandate to please customers who had issues leads me to find this story plausible.
I don't know if they're still like that, but, the past, apparent "severity" of their mandate to please customers who had issues leads me to find this story plausible.