> 67% were in sales, marketing and customer success, 20% in engineering, product development and customer operations and 13% in general and administrative
Ratios like this are fairly common.
I think the confusion comes from engineers who look at a SaaS and assume it's mostly engineers like themselves. Engineering is a small portion of the headcount.
A lot of customer-related needs scale with the number of customers. Any company with a huge number of customers is going to have a lot of headcount related to dealing with customers.
Ratios like this are fairly common.
I think the confusion comes from engineers who look at a SaaS and assume it's mostly engineers like themselves. Engineering is a small portion of the headcount.
A lot of customer-related needs scale with the number of customers. Any company with a huge number of customers is going to have a lot of headcount related to dealing with customers.