I believe it is time for regulatory support. I know it is fashionable to mock the EU regulatory efforts in the US, but the EU has a tendency to step in once something reaches proportions where regulation is actually needed. Ridiculously high roaming charges, for example, have been eliminated through regulation.
Once you are the dominant provider of something that is nearing life-essential utility status, you should provide support and escalation routes, and you should be accountable.
Once you are the dominant provider of something that is nearing life-essential utility status, you should provide support and escalation routes, and you should be accountable.