The way I read it, he is starting from the "cogs" premise (which may appeal to some people in some situations), and ends up defending rather humane sounding "local" principles.
One possible tl;dr is:
Objective analysis and queuing theory leads to _rejecting of_ all kinds of Talylorian cogs-and-factory-lines style organizational models and hypotheses in software work.
One possible tl;dr is:
Objective analysis and queuing theory leads to _rejecting of_ all kinds of Talylorian cogs-and-factory-lines style organizational models and hypotheses in software work.
Here is btw. a book with empirical results about software work perhaps pointing a bit in the same direction: https://www.amazon.com/Accelerate-Software-Performing-Techno...