> So you’re in the on-call rotation, now what? Make pages approach zero. You can do it. Trust me, you can make pages trend towards zero. Many have done it on teams at the highest-scale companies in existence.
How about people own up to their mistakes instead of relying on random Joe who happens to be on call to fix it? I have been burned too many times by write only code written by some coworker who wants nothing to do with it. This is not just an on-call issue btw.
> Apologizing to angry customers
This is a terrible idea. Just because a customer is angry it doesn't mean you should apologize. SaaS customers are angry all the time because some 3rd party integration is returning a 5xx error.
How about people own up to their mistakes instead of relying on random Joe who happens to be on call to fix it? I have been burned too many times by write only code written by some coworker who wants nothing to do with it. This is not just an on-call issue btw.
> Apologizing to angry customers
This is a terrible idea. Just because a customer is angry it doesn't mean you should apologize. SaaS customers are angry all the time because some 3rd party integration is returning a 5xx error.