Key section: "However, we identified that for a period of time last fall, our hinge supplier shipped a subset of hinges with forces below our accepted spec range. We’ve since added additional tests both at the hinge supplier and at our laptop assembly site to prevent out of spec hinges from shipping out. If you have a laptop where the lid angle drops on its own while the laptop is stationary, write into support with a video of it, and we’ll send you a new Hinge Kit."
Probably start here: https://community.frame.work/t/explainer-lid-rigidity-hinge-...
Key section: "However, we identified that for a period of time last fall, our hinge supplier shipped a subset of hinges with forces below our accepted spec range. We’ve since added additional tests both at the hinge supplier and at our laptop assembly site to prevent out of spec hinges from shipping out. If you have a laptop where the lid angle drops on its own while the laptop is stationary, write into support with a video of it, and we’ll send you a new Hinge Kit."