My biggest problem with dealing with call centers is actually the technology. For some reason every time I talk with Amazon or Google call centers, every 10th second or so drops out from the call which is often a crucial piece of info which i'll have to ask to be repeated. It's quite frustrating that in 2022 this is still such a consistent problem.
I've always wondered what's going on from a technical side. Is it some sort of "signal delay adjustment protocol" that instead of speeding up and distorting the speech of the speaker like happens on video calls, these call center tech companies have chosen to just drop an entire second from the conversation? Or is it some other glitch?
I've always wondered what's going on from a technical side. Is it some sort of "signal delay adjustment protocol" that instead of speeding up and distorting the speech of the speaker like happens on video calls, these call center tech companies have chosen to just drop an entire second from the conversation? Or is it some other glitch?