(Author here.) Thanks for your interest & support!
Yes, the default concept for an Internet messaging service is "everyone can reach anyone". This isn't helpful for online services and businesses who need to reach their members/customers directly & securely, and with a rich content model (e.g. survey/form in message, and structured result in reply).
Yes, the default concept for an Internet messaging service is "everyone can reach anyone". This isn't helpful for online services and businesses who need to reach their members/customers directly & securely, and with a rich content model (e.g. survey/form in message, and structured result in reply).