It doesn't take authority to effect change. You'd be surprised at what you can accomplish once you figure out how who owns the various fragments of the solution.
OP – My offer to help still stands. I'm sorry to hear about your bad experience. Sorry doesn't fix it. I realize that. But I want to make it right.
OP – My offer to help still stands. I'm sorry to hear about your bad experience. Sorry doesn't fix it. I realize that. But I want to make it right.