Google is just horrible, when it comes to any form of support, paid or not. They make paypal look helpful by comparison.
I really can't understand why anyone would use any of their services. Support counts. It's one of the first things I look at, when evaluating any external partner. What does it cost, how long does it take for it to happen, etc?
Whatever anyone else says in this thread, that's what you need to determine for yourself. Whatever company, what is the support channel like, how responsive is it?
If you don't know? If you can't get immediate emergency response and support, and I mean immediate, then why are you even hosting there?
I really can't understand why anyone would use any of their services. Support counts. It's one of the first things I look at, when evaluating any external partner. What does it cost, how long does it take for it to happen, etc?
Whatever anyone else says in this thread, that's what you need to determine for yourself. Whatever company, what is the support channel like, how responsive is it?
If you don't know? If you can't get immediate emergency response and support, and I mean immediate, then why are you even hosting there?