This is why my old hosting company changed its auto disconnection code to work at 11am on a Monday morning, never at a weekend.
That way it's the bill-payers that notice and get in touch, not the poor tech on the out-of-hours rota.
Also, it only firewalled the customer's public IPs from the Internet - it didn't stop servers. That way when the account is settled there was often nothing for the techs to do.
Also it was only ever done after the bank reconciliation was marked as complete, just in case...
We relied on goodwill and recommendation of engineers for our growth, so were keen not to make their lives harder for someone else's bureaucratic (or cynical) mistake.
That way it's the bill-payers that notice and get in touch, not the poor tech on the out-of-hours rota.
Also, it only firewalled the customer's public IPs from the Internet - it didn't stop servers. That way when the account is settled there was often nothing for the techs to do.
Also it was only ever done after the bank reconciliation was marked as complete, just in case...
We relied on goodwill and recommendation of engineers for our growth, so were keen not to make their lives harder for someone else's bureaucratic (or cynical) mistake.