I have an account on DigitalOcean for long time and I was using Github Login as the method of authentication.
For the past 7 years I had my company email as my primary email, and my personal email as secondary.
August 18, 2022 1:56:22 PM PDT I removed my primary email account because we had a merge in our company, and now we use different emails.
Now I can't get access to my DigitalOcean account, because for some reason they don't use the GitHub identifier but the email address. ( Also I lost access of my company email )
Im trying to get access to my account for the last 20 hours, they requested a picture of my ID, and of me holding my ID.
They have everything to change the primary email to the one I requested, but the support team don't understand the problem...
So Be careful using GitHub as your DigitalOcean authentication method!
Someone had a similar issue in 2020: https://twitter.com/salzian_dev/status/1293975538990813187
For the past 7 years I had my company email as my primary email, and my personal email as secondary.
August 18, 2022 1:56:22 PM PDT I removed my primary email account because we had a merge in our company, and now we use different emails.
Now I can't get access to my DigitalOcean account, because for some reason they don't use the GitHub identifier but the email address. ( Also I lost access of my company email )
Im trying to get access to my account for the last 20 hours, they requested a picture of my ID, and of me holding my ID.
They have everything to change the primary email to the one I requested, but the support team don't understand the problem...
So Be careful using GitHub as your DigitalOcean authentication method!
Someone had a similar issue in 2020: https://twitter.com/salzian_dev/status/1293975538990813187