I sold a MakerBot printer on ebay for $1,000. The printer was used, but was in almost new condition and worked flawlessly. I indicated it's condition as used. When the buyer received it, he instantly started sending me incendiary messages about how he was expecting a new printer (I didn't give him the original box, or things like that). The messages were borderline harassment with lots of expletives. For some context, this was one of the messages: "Bi*h I paid over 1k for this new not a used one. U fake a* broke little bi*h what a broke a* bi*h ur a f**g joke".
I politely let the buyer know he could return it, but didn't hear anything else from him. A few weeks later, I learned that he issued a chargeback with his CC company. I submitted evidence, including a screenshot of the original posting, as well as the messages, and my request for him to send the item back. I learned a week ago that the CC company approved the chargeback; and now eBay is telling me I owe them $1,000 or it will go to collections.
I feel like I've been scammed and I've lost my printer. I wonder if anyone has any advice for remedying this situation. I've read that I could go to arbitration over the chargeback, but I don't know if that will work with ebay's ecosystem and it seems like a pain.
Thanks for any advice.
I politely let the buyer know he could return it, but didn't hear anything else from him. A few weeks later, I learned that he issued a chargeback with his CC company. I submitted evidence, including a screenshot of the original posting, as well as the messages, and my request for him to send the item back. I learned a week ago that the CC company approved the chargeback; and now eBay is telling me I owe them $1,000 or it will go to collections.
I feel like I've been scammed and I've lost my printer. I wonder if anyone has any advice for remedying this situation. I've read that I could go to arbitration over the chargeback, but I don't know if that will work with ebay's ecosystem and it seems like a pain.
Thanks for any advice.