> both via traditional support channels and other escalation methods
I wish our industry could just be honest that many meaningful escalations have to happen via discriminatory back-channeling, contacting friends, family, former co-workers, ANYONE who might have an in with the organization.
Its discriminatory because if you don't know someone you can be SOL.
I wish our industry could just be honest that many meaningful escalations have to happen via discriminatory back-channeling, contacting friends, family, former co-workers, ANYONE who might have an in with the organization.
Its discriminatory because if you don't know someone you can be SOL.