Wade gave a memorable talk during our YC batch. When asked how he ran Zapier remotely, which was unusual at the time, he said something along the lines of "When I want to talk with the team, I open Slack. When I want to file a support ticket, I open Zendesk."
Ironically, we were the last in-person batch that was cut short by COVID, so his comments turned out to be quite helpful.
Ironically, we were the last in-person batch that was cut short by COVID, so his comments turned out to be quite helpful.