About three weeks ago I noticed an unauthorized charge on my Discover card from Amazon -- I have the Discover mobile app and get instant notifications for every transaction. I immediately froze my account. After contacting Amazon, they confirmed that the charge did not originate from my account and told me to contact Discover; I contacted Discover, got my card cancelled, and a week later had a new card with a different number.
That was the end of my problems. Or so I thought.
The day before yesterday I noticed a recent charge from Amazon. Upon calling Amazon, it appears that it was for the Prime subscription of another Amazon account, not mine. I put it very plainly that this charge was unauthorized, and that I do not want anyone else using my credit card with their Amazon account. To my surprise, they told me that they couldn't remove my credit card from another person's Amazon account as a form of payment. All they could do was refund the amount to me. I asked if that party would be able to continue to charge purchases to my credit card, and the customer service representative said yes. And there was nothing they could do about it.
Amazon, being a big company, I'm sure they somehow update credit card information from the credit card companies themselves. Thus, they were able to get the new number for my card after I cancelled the old one, and I assume they surreptitiously linked it to every account which had my old credit card linked.
I contacted Discover again and they're investigating it. I just can't believe Amazon is allowed to operate this way -- I assume it's illegal in some form. Do I have any form of legal recourse? Has anyone else experienced this?
That was the end of my problems. Or so I thought.
The day before yesterday I noticed a recent charge from Amazon. Upon calling Amazon, it appears that it was for the Prime subscription of another Amazon account, not mine. I put it very plainly that this charge was unauthorized, and that I do not want anyone else using my credit card with their Amazon account. To my surprise, they told me that they couldn't remove my credit card from another person's Amazon account as a form of payment. All they could do was refund the amount to me. I asked if that party would be able to continue to charge purchases to my credit card, and the customer service representative said yes. And there was nothing they could do about it.
Amazon, being a big company, I'm sure they somehow update credit card information from the credit card companies themselves. Thus, they were able to get the new number for my card after I cancelled the old one, and I assume they surreptitiously linked it to every account which had my old credit card linked.
I contacted Discover again and they're investigating it. I just can't believe Amazon is allowed to operate this way -- I assume it's illegal in some form. Do I have any form of legal recourse? Has anyone else experienced this?