> Turn up the heat in every interaction and ask uncomfortable questions. Some of the questions I repeatedly ask:
> Can we re-frame this in terms of the customer’s problem?
> What’s the soonest we could get this done?
> What would you need to get this done tomorrow instead of next week?
Well, that sounds like a recipe for high turnover. I know few engineers who would want to work for this kind of low trust boss and they are all bottom of the barrel consultant types. I thought Stripe was doing better than that.
> Can we re-frame this in terms of the customer’s problem?
> What’s the soonest we could get this done?
> What would you need to get this done tomorrow instead of next week?
Well, that sounds like a recipe for high turnover. I know few engineers who would want to work for this kind of low trust boss and they are all bottom of the barrel consultant types. I thought Stripe was doing better than that.