Because this is an issue with 99% of the companies.
Don't forget you are here on HN with HN developers. 99% of companies will never seek support contract with vendors. That's the reality, developers have to deal with it and get over the struggle. Maintainer have to deal with it too because companies will never change (or at least not in the few months) and get over developers asking for help which have issues with their library.
Don't forget you are here on HN with HN developers. 99% of companies will never seek support contract with vendors. That's the reality, developers have to deal with it and get over the struggle. Maintainer have to deal with it too because companies will never change (or at least not in the few months) and get over developers asking for help which have issues with their library.