I have a similar experience. Recently my account got suspended for no reason. I have been logging in and reading up on the tutorials / documentation to see how to use Oracle Cloud and I hadn't even started using any of the free resources yet, but my recently created account got suspended nonetheless. Unless my account was hacked (which I would like to be notified of) I cannot have violated any ToS. I got the same non-response when I asked why my account was removed.
To me it looks like Oracle isn't being honest about their "always free" tier and they just shut down non-paying accounts to cut costs if they don't foresee them converting into paying customers any time soon. If it were a bug / mistake, then I would have expected better support (restoring the account or providing a new account if that's not possible), but being ghosted by a big corporation when you know for a fact that you did nothing wrong is pretty frustrating.
I have not had such a bad experience with any cloud company ever. I sincerely hope Oracle changes, but as it stands I will never spend a dime with Oracle and I will dissuade anyone from using their services, because of how unreliable they have demonstrated themselves to be.
To me it looks like Oracle isn't being honest about their "always free" tier and they just shut down non-paying accounts to cut costs if they don't foresee them converting into paying customers any time soon. If it were a bug / mistake, then I would have expected better support (restoring the account or providing a new account if that's not possible), but being ghosted by a big corporation when you know for a fact that you did nothing wrong is pretty frustrating.
I have not had such a bad experience with any cloud company ever. I sincerely hope Oracle changes, but as it stands I will never spend a dime with Oracle and I will dissuade anyone from using their services, because of how unreliable they have demonstrated themselves to be.