- Tell them about your weekly "help" office hours you hold (and actually show up). Make sure to say they don't have to make an appointment. Just show up on a chat link (text is less invasive than video).
- Ask if they'd like to schedule a call to go through onboarding (à la superhuman) as they get started
- Tell them that you'll refund their last payment if they have a 5 minute brief chat (and be truthful about it being a brief chat) about why they are cancelling
- Tell them about your weekly "help" office hours you hold (and actually show up). Make sure to say they don't have to make an appointment. Just show up on a chat link (text is less invasive than video).
- Ask if they'd like to schedule a call to go through onboarding (à la superhuman) as they get started
- Tell them that you'll refund their last payment if they have a 5 minute brief chat (and be truthful about it being a brief chat) about why they are cancelling