> How is this acceptable ? Of course, the support told me that my data is secure ... so secure I cannot access it !
Well, this is kind of the point. You may or may not remember that mere weeks before Apple rather forcefully encouraged people to set up 2FA, numerous female celebrities had their accounts breached and rather personal images leaked to the world.
When you were prompted to set up 2FA, you were given warnings (on multiple screens, no less) that no-one can help you recover the account if you lose the details. I believe there was also a single chance to save recovery codes, though I'm not sure if the process has changed in the time that has since passed.
This one's on you. Apple support aren't going to get you back in to an account for which you cannot provide the security answers. Those were your proof that you are indeed you.
Well, this is kind of the point. You may or may not remember that mere weeks before Apple rather forcefully encouraged people to set up 2FA, numerous female celebrities had their accounts breached and rather personal images leaked to the world.
When you were prompted to set up 2FA, you were given warnings (on multiple screens, no less) that no-one can help you recover the account if you lose the details. I believe there was also a single chance to save recovery codes, though I'm not sure if the process has changed in the time that has since passed.
This one's on you. Apple support aren't going to get you back in to an account for which you cannot provide the security answers. Those were your proof that you are indeed you.