Sorry Airbnb, you've screwed too many people too many times. You've allowed, even enabled hosts to abuse travelers. I'm not rolling the dice anymore. The last straw for me was last year traveling to NYC for Christmas. The host refused to contact us back, never a peep from the host. Airbnb fought us tooth and nail in terms of refund. How am I going to put small children on a plane and hope everything is fine when we land? They didn't care. They were doing everything they could for the host. Finally after 3 days of arguing back and forth one of the off shore customer service representatives gave us a refund.
I shouldn't have to spend 12 hours on the phone over the course of three days, having my vacation completely ruined, just to get what I deserve which was my money back.
I shouldn't have to spend 12 hours on the phone over the course of three days, having my vacation completely ruined, just to get what I deserve which was my money back.