It may be helpful to add an inline status alert (similar to those used by Twitter, Netflix, Basecamp, etc) in the actual dashboard when you're experiencing high demand.
I signed up yesterday afternoon and submitted a couple of requests and wasn't sure what to expect for turnaround time. If you are not currently completing requests as quickly as you normally would, it would be reassuring to trial members (and existing members) to receive a notice that things may take slightly longer than normal but you are indeed working hard to catch up with demand.
I signed up yesterday afternoon and submitted a couple of requests and wasn't sure what to expect for turnaround time. If you are not currently completing requests as quickly as you normally would, it would be reassuring to trial members (and existing members) to receive a notice that things may take slightly longer than normal but you are indeed working hard to catch up with demand.