Telling customers just to keep returns is wide open to abuse.
Why not just sell discounted "non-returnable" versions of products, the same as you can buy discounted non-refundable airline tickets?
America's "everything is returnable" culture is a bit odd, obviously intended to encourage mindless consumption, but comes at a cost... You are paying extra for everything since the cost of return losses is built into the price - you are paying "return insurance" whether you need it or not.
Why not just sell discounted "non-returnable" versions of products, the same as you can buy discounted non-refundable airline tickets?
America's "everything is returnable" culture is a bit odd, obviously intended to encourage mindless consumption, but comes at a cost... You are paying extra for everything since the cost of return losses is built into the price - you are paying "return insurance" whether you need it or not.