On the initial response, in case it's the Pro that can be explained by a known hardware issue that manifests as an apparently bricked device if the battery gets drained and regardless of charger it takes several hours to bring it back to life[0].
Even so, that does not excuse the rest of the story and hopefully they can improve. A friend of mine also had some frustration with communicating with their customer service (which appeared outsourced or incompetent).
Even so, that does not excuse the rest of the story and hopefully they can improve. A friend of mine also had some frustration with communicating with their customer service (which appeared outsourced or incompetent).
[0]: https://wiki.pine64.org/wiki/PinePhone_Pro#Troubleshooting