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Comment by cmbuck

In the eyes of the decision makers, the loss of functionality you describe is a feature, not a bug. Making it harder for you to procure food "reduces waste".

It is the same line of thinking in which companies slash their call center staffing, add a recorded message about "unprecedented call volume", and then happily exclaim that since users have to sit on hold for hours, phone contacts have significantly decreased, thus "reducing waste" from an operational perspective.

parent cmbuck 4 years ago

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