We tried to think of our pricing as the value a user would get out of the tool. The amount of time and headache we'd save them when actually responding to an incident. We've found a lot more pushback for smaller sized companies (e.g. <20 eng) but have also realized the challenges of managing incidents are less pronounced.
Just curious for my own learning, is the thinking behind "should be cheap" motivated by potentially not everyone would need access to tools in monitoring, alerting, response?
We tried to think of our pricing as the value a user would get out of the tool. The amount of time and headache we'd save them when actually responding to an incident. We've found a lot more pushback for smaller sized companies (e.g. <20 eng) but have also realized the challenges of managing incidents are less pronounced.
Just curious for my own learning, is the thinking behind "should be cheap" motivated by potentially not everyone would need access to tools in monitoring, alerting, response?