It's funny that you compare Facebook to a power company this way. Recently I wanted to contact a power company about a bad experience I had with them. Basically there were three support options. Phone, Facebook or Twitter. Phoning them was possible during office hours, while both Facebook and Twitter were available between 08:00h - 20:00h.
Another example is my local pay sports provider, which doesn't even have a phone or e-mail support option anymore. It's Facebook or Twitter only. So I ask my spouse to contact support, since I don't want to engage in social media that way.
I think Facebook and Twitter are more essential than we may think and should be regulated like a public utility.
Another example is my local pay sports provider, which doesn't even have a phone or e-mail support option anymore. It's Facebook or Twitter only. So I ask my spouse to contact support, since I don't want to engage in social media that way.
I think Facebook and Twitter are more essential than we may think and should be regulated like a public utility.