Is there a term for these denial of service tactics that many organisations employ?
E.g. not having the authority, being the wrong person and sending you in another direction, putting the onus on you to move things forward, not responding to emails and calls, ignoring questions and selectively answering, not making contact details or policies available, and so on.
E.g. not having the authority, being the wrong person and sending you in another direction, putting the onus on you to move things forward, not responding to emails and calls, ignoring questions and selectively answering, not making contact details or policies available, and so on.