Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock
Earlier this year I migrated each of my children's Minecraft accounts to Microsoft accounts as Microsoft no longer allows launching Minecraft with a Minecraft account.
About a month after doing the migration while signing in to one of the Microsoft accounts I was presented with a message from Microsoft that the account was locked due to activity on the account that 'violated their terms of service' despite no one using the account since the earlier migration.
The only way to unlock the account is to provide a phone number in order to receive a confirmation code. There is no email option provided to receive a confirmation code, and the only way to contact support directly is by signing in to the account (can't be done while the account is locked).
Prior to the migration from Minecraft to Microsoft I never had any issues with using any of our Minecraft accounts.
Whoever at Microsoft thought this was a good idea is causing them to lose business.
About a month after doing the migration while signing in to one of the Microsoft accounts I was presented with a message from Microsoft that the account was locked due to activity on the account that 'violated their terms of service' despite no one using the account since the earlier migration.
The only way to unlock the account is to provide a phone number in order to receive a confirmation code. There is no email option provided to receive a confirmation code, and the only way to contact support directly is by signing in to the account (can't be done while the account is locked).
Prior to the migration from Minecraft to Microsoft I never had any issues with using any of our Minecraft accounts.
Whoever at Microsoft thought this was a good idea is causing them to lose business.